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Zhongda LED | Custom Concert & Event LED Products Manufacturer Since 2012

sales@szzhongda.net +86 13530605015

Are sample costs refundable after a bulk order?

2025-12-29

Sample fees may be refunded or credited toward a bulk order depending on the product, customization level and final order arrangement. The applicable policy will be confirmed before sampling.

Do you provide after-sales support?

What should buyers confirm during sample approval?

Related questions

Can request a sample before bulk production?

Yes. Samples can be arranged before bulk production to confirm the product appearance, customization and required functions.

How are custom samples prepared?

For existing models, samples are usually prepared after the artwork, specifications and required functions are confirmed. For custom mold projects, design review, tooling and prototype development are completed before the sample is finalized.

What should buyers confirm during sample approval?

Buyers should confirm the logo, colors, lighting effects, power type, control functions, overall appearance and packaging details before approving the sample for bulk production.

Do you provide after-sales support?

Yes. All products are fully inspected before shipment. If a confirmed quality issue occurs after delivery, we will review the case based on the approved specifications and supporting information, then provide an appropriate solution according to the actual issue.

What happens if defective products are found after delivery?

If a confirmed quality issue is found after delivery, we will take responsibility and provide an appropriate solution, such as replacement or refund, based on the actual issue.

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Shenzhen Zhongda Plastic Mould.Co.Ltd.

Your manufacturing partner for custom LED light-up products used in concerts, fan events, brand activations, and large-scale live entertainment projects.

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Contact Person: Lucy Liu

Contact Number: +86 13530605015

Email: sales@szzhongda.net

WhatsApp: +86 13530605015

Company Address: A, 1st Floor, No. 42, Huangmabu Road, Huangmabu Community, Hangcheng Street, Bao'an, Shenzhen, China

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